True
     

To obtain tech support:

1) Email description of the problem to start support thread

2) Txt or call if urgent

 Register your product using Mytek Warranty Registration Form here:

Drivers, Firmware and Manuals for Current Products:

Drivers, Firmware and Manuals for Legacy Products

There will be no further firmware upgrades for legacy products - other than possible error fixes

September 2025:  See the note ontop of this page regarding USB2 Mac Tahoe compatibility issue with the legacy products.

MYTEK WARRANTY POLICY - 2 YEAR for all products and 5 YEAR for the Empire Series

Each individual Mytek product undergoes comprehensive quality control and a complete test before shipping. This Mytek product is warranted by Mytek to the original purchaser against defects in workmanship and materials used in manufacture for a period of two years from the date of purchase for all products and 5 years for the flagship Empire series products. Faults due to customer misuse, unauthorized modifications or accidents are not covered by this warranty. Removal of serial number sticker voids warranty. No other warranty is expressed or implied. If you suspect that your product is faulty, please contact the place of purchase or alternatively: in the U.S.: Mytek US Office in New York, in the E.U.: Mytek EU Office in Warsaw, Poland. Prior to shipping for warranty services, the customer or dealer MUST OBTAIN an RMA number from Mytek. Units sent without RMA number will not be accepted. Mytek extends reasonably priced repair service for all units manufactured to date that are less than 10 years old. Older equipment may or may not be repaired depending on the availability of parts.

To install this Web App in your iPhone/iPad press and then Add to Home Screen.